How long will it take for the buyer to receive their order?
Usually, shipping takes from 5-7 business days. However, due to COVID-19 and post offices in some areas being overwhelmed. please be understanding that a small percentage of orders might take up to 2 weeks to be delivered.
For Christmas Season, we do not guarantee on-time delivery (before Christmas) if you order after December 10
UPS picks up the packages from Top5vnn Fashion LLC. The packages are then taken to New York where they are sorted out to be distributed to the correct country per each package. Once they have been assigned a tracking number it will take 2-4 weeks for delivery. (This is a safe time frame. If outside this I would assume that the package to be lost)
Tracking will not always follow the package until delivery. It depends if the country works with UPS and reports tracking updates back to them.
**Currently we are seeing that packages are being delivered between 7-10 business days once they have left New York
***Countries in South America and Mexico are not recommended Shipping to. We do not see many of packages actually reach the customers. We have heard from our UPS reps that the package is usually stolen when they go through customs.**
You will receive a shipping confirmation email at the address you provided which will contain a tracking information.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via USPS, DHL, UPS, FedEx or PostNL, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.